Privacy Policy - WTP

Effective Date: March 21, 2025. Scope of Application: This applies to all personal information processing activities related to registered users, visitors, and orders on this platform (hereinafter referred to as "we"), and also complies with cross-border compliance requirements such as China's Personal Information Protection Law (PIPL), the EU's GDPR, and the US CCPA/CPRA.

I. Information We Collect

1. Registration/Account Information

 Basic Information: Name, Mobile Number, Email Address, Login Password

 Identity Information: ID Card Number/Passport Number (only for cross-border customs clearance, minimum necessary data collection)

 Shipping Information: Recipient, Contact Number, Detailed Address, Postal Code

2. Order and Transaction Information

 Product Details, Order Number, Payment Record, Invoice Information, Tracking Number

 Payment Information: Anonymized Bank Card/Payment Account Information (complete card number not stored)

3. Browsing and Device Information

 IP Address, Device Model, Browser Type, Operating System, Cookies and similar technical data

 Browsing History, Search Keywords, Shopping Cart, Favorites, Page Dwell Time (for user experience optimization)

4. Customer Service and After-Sales Information

 Communication Records, Problem Feedback, Return/Exchange Vouchers, Complaints and Suggestions

5. Sensitive Personal Information (Only for Necessary Scenarios)

 Identification information required for customs clearance, payment verification information, and necessary information for health-related products (such as medicines)

 Explicit consent obtained separately before collection; not used for non-essential scenarios

II. Purpose of Information Use (Legal, Justifiable, Necessary)

1. Order Fulfillment: Processing payment, order fulfillment, shipment, customs clearance, logistics tracking, and after-sales returns and exchanges

2. Account Management: Registration, login, identity verification, security risk control, and abnormal transaction detection

3. Customer Service: Answering inquiries, handling complaints, after-sales support, and follow-up visits

4. Marketing Notifications: Sending promotional, new product, and event information only after the user's active consent (can be unsubscribed at any time)

5. Compliance and Security: Fraud prevention, anti-money laundering, responding to regulatory inquiries, and data security audits

6. Service Optimization: Anonymized data analysis to improve website functionality, product recommendations, and user experience

III. Information Sharing and Cross-border Transfer

1. Scope of Sharing (Only for Necessary and Compliant Use)

 Logistics Service Providers: Used for delivery, customs clearance, and tracking

 Payment Institutions: Used for transaction verification, settlement, and refunds

 Customs Clearance Agents / Customs: Used for cross-border declaration and inspection (legally required)

• Technology Service Provider: Cloud storage, customer service system, data analysis (signed data processing agreement)

• Legal Requirements: Cooperate with legal inquiries from courts, regulatory agencies, and public security organs

2. Cross-border Transfer (China → Overseas / Overseas → China)

• Transfer to the Chinese government network only for necessary purposes such as order fulfillment, customs clearance, and logistics

• Before transfer: Data export security assessment / Signing of a Standard Contract (SCC) / Obtaining separate user consent

• Personal information collected within China is prioritized for domestic storage; strict compliance is enforced when it must be transferred overseas.

IV. Cookies and Similar Technologies

• We use cookies to identify users, remember preferences, analyze traffic, and ensure security.

• You can refuse/delete cookies through browser settings, but this may affect the use of some functions.

• Cookies from third-party advertising/analysis tools (such as Google Analytics) follow their privacy policies.

V. Information Storage and Protection

1. Storage Period

• Order Information: Six months after transaction completion (meeting tax, after-sales, and compliance requirements)

• Account Information: Account duration + 1 month after account cancellation Year (for dispute resolution)

 Marketing data: Deleted immediately upon user unsubscription, or anonymized

 Deleted or anonymized upon expiration, no longer used to identify individuals

2. Security Measures

 Technology: Encrypted transmission (HTTPS), encrypted data storage, access control, firewall, intrusion detection

 Management: Regular security audits, employee confidentiality training, data breach emergency plans

 Third Parties: Only compliant service providers are selected, data protection agreements are signed, and regular audits are conducted.

VI. User Rights (Exercised at any time)

1. Right of Access: To query and obtain a copy of your personal information.

2. Right of Correction: To correct inaccurate or incomplete information (such as address, phone number).

3. Right of Deletion (Right to Be Forgotten): To apply for deletion of personal information under legal circumstances.

4. Right of Restriction of Processing: To suspend information processing (such as when the accuracy of information is questionable).

5. Right of Data Portability: To obtain transferable personal information in a portable format.

6. Right to Withdraw Consent: To withdraw consent for marketing or non-essential information collection at any time (without affecting basic services).

7. Right to Complain: To file a complaint with regulatory authorities if you disagree with the processing.

How to Exercise:
 Log in to your account → [Settings] → [Privacy Center] and submit an application.
 Send an email to: ezjersey8@gmail.com
 We will respond and process your request within 15 business days; this may be extended for complex cases. 30-Day Period with Reason Notification

VII. Protection of Minors

 The platform is primarily for users aged 18 and above.

 Users under 18 years of age require guardian consent. We do not proactively collect information from minors.

 If any information is mistakenly collected, it will be immediately deleted and the guardian notified.

VIII. Policy Updates

 We may update this policy due to compliance or business adjustments. Significant changes will be announced 7 days in advance.

 Continued use of the platform constitutes acceptance of the updated policy.

IX. Contact Us

 Privacy Officer: SNOW

 Contact Email: ezjersey8@gmail.com

 Working Hours: GMT+8, Monday to Friday, 9:00–18:00