Shipping Policy - WTP
Effective Date: March 21, 2025 Scope of Application: All overseas direct mail, bonded warehouse, and cross-border trade orders on this platform
I. Order Processing and Shipping Time
1. Post-Payment Processing: After successful payment, we will complete the review, order fulfillment, packaging, and shipment within 7 business days (weekends/public holidays will be postponed).
2. Delayed Shipping: In case of stock shortages, customs clearance queues, system upgrades, large-scale promotional activities, etc., shipping may be delayed. We will notify you via in-app message/email.
3. Order Cancellation: Unshipped orders can be cancelled; shipped/cleared orders cannot be cancelled and will be handled according to the return policy.
II. Shipping Method and Logistics Channels
1. Shipping Mode: We will select a suitable courier company for you.
2. Partner Logistics: We use compliant cross-border logistics service providers, with full tracking. We do not specify a courier company.
3. Tracking Updates: Logistics information can be tracked within 24–48 hours after shipment. Updates may be delayed for international segments/customs clearance periods, which is normal.
III. Delivery Area and Delivery Time
1. Delivery is limited to selectable countries. We reserve the right to charge a remote area surcharge for remote areas.
2. Estimated Delivery Time:
Overseas Direct Shipping: 7–15 business days (may be longer during peak customs clearance periods). The above is a reference delivery time and does not include customs clearance, holidays, weather, regulations, or other force majeure events.
IV. Shipping and Tax Information
1. Shipping costs are calculated based on the weight, volume, and delivery area of the goods, as shown on the order settlement page.
2. Cross-border taxes and fees: Orders include cross-border comprehensive tax/customs duties (subject to platform announcements), which will be paid and cleared by the platform.
3. Additional Costs: Costs incurred due to incorrect address, unattended delivery, or secondary delivery are borne by the buyer.
V. Customs Clearance and Identity Information
1. For cross-border orders requiring real-name customs clearance, the recipient's real name and ID card information must be submitted for customs declaration. This information is used only for customs clearance and is strictly confidential.
2. Consequences of Incorrect Information: Inaccurate/incomplete/inconsistent information may lead to customs clearance failure, return, or confiscation. Related losses are borne by the buyer. VI. Inspection, Damage, and Loss
1. Inspection Upon Receipt: Please inspect the goods upon receipt. If the package is damaged, missing items, or deformed, please refuse to accept it and take photos to contact customer service.
2. Damaged/Missing Items After Signing: Please submit the following within 48 hours of signing: courier waybill + photo of the outer box + video/picture of the damaged goods. Late submissions will not be processed.
3. Lost Logistics: If there are no updates after the normal delivery time, please contact customer service for verification. If confirmed as lost, the platform will resend or provide a full refund.
VII. Special Circumstances and Disclaimer: In the event of force majeure such as customs policies, controlled items, natural disasters, war, epidemics, flight delays, etc., resulting in inability to ship/delay/customs detention, the platform will not be liable for breach of contract compensation but can assist with refunds or reshipment.
VIII. Customer Service and Inquiries
After-sales Customer Service: _Snow_________
Service Hours: GMT+8 Monday to Friday 9:00–18:00. We will reply within 24 hours. Complex issues will be resolved within 3–5 business days.
