Return Policy - WTP

Effective Date: March 21, 2025 Scope of Application: All overseas orders on this platform (excluding bonded/direct mail goods with special markings)

I. Core Principles of Returns

1. This policy follows cross-border trade rules. Due to the special nature of international logistics, customs clearance, taxes, and product attributes, the return process differs from domestic e-commerce. Placing an order signifies that you have read and agreed to these terms.

2. Returns are permitted only if they do not affect resale. Priority is given to exchanges, replacements, and partial refunds through negotiation, minimizing your international return shipping costs.

II. Returnable Circumstances (7-Day No-Reason Return / Quality Issues)

(I) 7-Day No-Reason Return
1. Time Limit: Applications must be submitted within 7 calendar days from the date of receipt of the goods;

2. Goods Requirements: Unused, unopened, unworn, unstained, all accessories complete, packaging intact, and not affecting resale;

(II) Quality Issues / Wrong Items / Missing Items / Damage

1. Time Limit: Applications must be submitted within 48 hours of receipt; applications submitted after this period will not be accepted;

2. Supporting Documents: Clear photos/videos of product defects, courier waybill, and photos of the outer packaging are required; all are mandatory;

3. Scope: Products with functional malfunctions, serious discrepancies with descriptions, wrong items, missing items, or damage during transportation. III. Non-Returnable Items

1. Used, opened, man-made damaged, modified, stained, or missing accessories/packaging;

2. Returns due to personal reasons (wrong size, color, dislike, wrong purchase, incorrect address);

3. Disputes regarding taxes, storage fees, and inspection fees incurred during cross-border customs clearance;

4. Returns exceeding the time limit, without valid proof, malicious returns/repeated returns;

5. Delivery issues caused by customs detention, logistics delays, or force majeure (pandemic, war, natural disasters, etc.).

IV. Return Process

1. Application: Log in to your order — Apply for after-sales service — Select reason — Upload supporting documents;

2. Review: Customer service will review the application within 1-3 business days and inform you of your approval and return plan;

3. Return Address: An overseas return warehouse address will be provided after approval (returns to China are not supported);

4. Return Shipping: You are responsible for all return shipping costs, including international shipping, customs clearance fees, and duties. The platform does not accept collect on delivery;

5. Acceptance: The warehouse will accept the goods within 3-5 business days after receipt. If the goods meet the requirements, a refund/exchange will be processed;

6. Refund: After acceptance, the refund will be returned to the original payment method within 7-15 business days (processing time for banks/payment channels is subject to actual conditions). V. Cost Bearing Rules

1. 7-Day No-Reason Return Policy

 Return shipping costs, international shipping costs, customs clearance fees, and duties: borne by the buyer.

 Refund Amount: Actual cost of the goods (excluding international shipping costs, taxes, and service fees).

2. Platform Responsibility (Quality Issues / Wrong or Missing Items / Damage)

 Return shipping costs, international shipping costs, and customs clearance fees: borne by the platform (reimbursement requires logistics receipts).

 Refund: Full refund + priority for replacement/exchange.

 Non-returnable items: Replacement, partial refund, or full refund can be negotiated.

3. Logistics Damage / Loss

 Please inspect the goods upon receipt. Refuse delivery if damaged. If already signed for, provide evidence within 48 hours, and the platform will assist in claiming compensation from the logistics company.

VI. Refund Instructions

1. Refunds are only supported via the original payment method; cash, bank transfer, and other methods are not supported.

2. Platform handling fees, cross-border handling fees, and exchange rate differences are non-refundable.

3. Losses incurred due to returned goods not meeting requirements and being refused delivery are borne by the buyer.

VII. Special Product Notes

 Direct Mail/Bonded Goods: Once shipped, returns are not supported unless there is a quality issue.

 Customs Cleared Goods: For goods that have completed customs clearance, returns require re-clearance, and the cost will be borne by the responsible party.

 Taxes and Fees: Cross-border taxes and customs duties are non-refundable (except as stipulated by policy).

VIII. Customer Service and Timeframe

 After-sales Email/Online Customer Service: ezjersey8@gmail.com

 Working Hours: GMT+8 Monday to Friday 9:00-18:00

 General Response: Within 24 hours; Complex Issues: 3-5 business days

IX. Terms Updates
This policy may be updated as needed for operations and will take effect immediately upon publication. Major changes will be notified in advance.